Contact Us
Got a question about one of our reviews, spotted something that needs updating, or want to flag your own experience with a Canadian online casino? Here's how to reach the team behind emeraldhealth.ca.
How to Reach Us
The quickest way to contact us is by email at [email protected]. We read every message and try to reply within a couple of business days, though busier periods can mean a slightly longer wait. When you write in, it helps to include which casino or page you're referring to, so we can look into it properly rather than going back and forth on details.
What We Can Help With
- Review accuracy — if you've noticed outdated information about a bonus, payout speed, or licensing detail on one of our casino pages, let us know so we can check it against the current terms.
- General questions — about how we compare fastest payout casinos, what a specific bonus term means, or how a particular brand fits into our rankings.
- Site feedback — suggestions on what to cover next, or issues with how a page displays on your device.
- Press and partnership enquiries — if you represent a casino brand or an industry publication, use the same email address and outline your enquiry clearly.
What We Can't Help With
We're an independent comparison resource, not a casino operator. That means we can't access anyone's player account, process a withdrawal, resolve a dispute over a bonus, or issue a refund. If you have an issue with your account, balance, or a bonus you've claimed at a specific casino, you'll need to contact that casino's own customer support team directly — most sites listed on emeraldhealth.ca run live chat or email support around the clock. If you're concerned about your gambling habits or those of someone close to you, our Responsible Gambling page has practical guidance and support resources.
Before You Write In
A lot of common questions are already answered elsewhere on the site. If you're trying to understand how we score and rank brands, our About Us page explains our review process in more detail. If your question is about the legal side of using an offshore or Non GamStop platform, our Non GamStop Casinos guide covers eligibility and regulation in depth. And if you're after the fine print on how our site works — cookies, data, disclaimers — that's all laid out in our Terms and Conditions.
Why Your Feedback Matters
Fastest payout times, bonus terms, and licensing details can change without much notice, and no editorial team can catch every update the moment it happens. Reader reports are one of the ways we keep our comparisons of Canadian online casinos current — if a withdrawal took longer than advertised, or a promotion listed on our site no longer matches what a casino actually offers, that's exactly the kind of thing worth telling us about. We can't promise every message leads to an immediate change, but we do read and weigh every report against what we can verify.
Response Times and What Happens Next
Most enquiries get a reply within a couple of working days. For anything that involves rechecking facts on a live page — like a payout time or a bonus amount — we'll verify against the casino's current terms before making any edit, rather than acting on a single report alone. This keeps the site accurate for everyone rather than reactive to any one message.